FREQUENTLY ASKED QUESTIONS

Question 1

Do you offer out-of-hours services?

Answer

Yes however there is a $30 Surcharge for pickups prior to 6.00am and after 8.30pm. We operate 7 days.

Question 2

How do I book a transfer ?

Answer

You can book online however these are not confirmed immediately but email confirmation will be provided. By phone: 0434 723 850 for immediate confirmations. You can also book by email: adam@theluxedriver.com.au

Question 3

How do I know when my booking is confirmed?

Answer

An email confrmation will be provided upon finalising payment.

Question 4

Can I book and pay online?

Answer

Yes you can, however should you require immediate confrmation please book by phone: 0434 723 850

Question 5

If I book a transfer from the airport, where will my driver meet me?

Answer

Collection points differ from airport to airport. Full details of collection location will be provided on your booking confirmation. If all else fails, look for a bald guy chasing planes on the tarmac and waving his arms.

Question 6

How can we contact our driver if our fight is delayed?

Answer

Feel free to call: 0434 723 850 Driver will have full access to early and delayed arrivals information and will be prepared.

Question 7

How many passengers can you carry?

Answer

Maximum 3 passengers. Children must be old enough to wear a seat belt. No babies seats sorry. No surfboards sorry.

Question 8

How soon do I need to book?

Answer

7 days notice is preferred however we can accomodate last minute bookings based upon availability

Question 9

How will you recognise your driver and vehicle?

Answer

Our vehicle will display "The LUXE Driver" sign on the front and rear windscreans. Your driver looks very similar to a taller Andre Agassi but with a much thinner wallet.